A modern PBX is capable of delivering greater quality of service. The range of functionalities is beyond that of old ISDN Phone systems. That is why migrating to a VoIP PBX leads to a greater integration of telecommunication with existing computer networks. This is where the ability to integrate a CRM System with your Private Branch Exchange (PBX) boosts the efficiency of your sales teams and customer service.
As users progress to use new versions of Office software you will experience a greater need to connect different tools and systems with each other. How about using your VoIP Phone together with Microsoft Office 365? You can even select a phone number in your legacy system and let the phone system dail the number for you.
By migrating to a cloud based PBX you gain flexibility and increased connectivity. Having your local network properly configured for VoIP data transmissions enables you to respond within seconds of the external caller dailing your company phone number.
How do VoIP PBX systems differ from old ISDN Switchboards?
Old ISDN Systems required considerable rack space in many offices. Maintenance was costly as electronic boards were the cause of technical limitations or system failures. The ISDN operating software wasn’t easily upgraded as memory capacity and programming languages did not permit rapid development. Due to these issues sometimes businesses hat to replace their PBX every 3-6 years.
In contrast, a virtual PBX can be updated at any time. If it needs more memory or storage space for handling VoIP calls, the system is allocated more capacity. Even upgrading a PBX license from 16 concurrent calls to 96 does not require a complete change of hardware. Of course more data traffic will require that a small device called SBC is upgraded, but it is not as costly as replacing an entire old style ISDN System.
Hence, increasing the number of extensions or even installing updates of a virtual VoIP PBX is far less problematic.
Can we use several regional phone numbers in one PBX?
Companies with several regional offices usually had to have several PBX systems physically installed in all their offices. If one office had a power failure or severe water damage, it could no longer be reached by phone.
The dynamic VoIP technology allows a business to have a unified PBX, where all offices use one phone system. Even if regional phone numbers are provided by regional phone companies, it is possible to have them all attached to one united system.
If a company has to provide support for their clients in a different country, they can attach foreign SIP Trunks to their HQ PBX. No more expensive call routing necessary. Within 2 seconds the incoming call can be picked up by a customer service agent.
When employees are dispatched to local offices for a limited time, they still remain reachable for internal and external contacts. The complexity of relocation is drastically reduced for those IT administrators who have to keep pace with the organisation’s constant flow.
Making calls travelling, as if one were sitting in the office?
Virtual Phone systems are not limited by any physical or spacial barrier. Therefore you do not need an expensive call diversion. Users simply anser a call by using a convenient App on their iPhone or Android phone.
Thereby, calls are made in the same audio quality as if they were sitting at their office desk. The caller will seldom notice that you are currently 5000 miles away from your work place.
Travelling sales people and c-level employees often need to use their car’s hands-free phone speaker system. Using the bluetooth connectivity of your car and phone, you can easily make calls via the app on your phone.
As you do not always want to share your personal cell phone number with a person you need to call, the app will let you make the call using the company landline numbers.
As we use this system ourselves, we have tested the usability and reliability with a range of brands (Audi, BMW, Mercedes, Porsche, Skoda, Volvo, VW). What ever type of company car you are driving, you will be able to make calls. So how about driving a Porsche Cayenne, a BMW iX3 or VW Passat? Any modern business communication system will allow you to seamless connect your phone with it.
Some employees might be concerned about the data volume being consumed by VoIP calls. Surfing in the popular social media platforms or reading the news sites will tend to consume far more data. Social media makes heavy use of streaming, videos and large images. Audio data is slim even in HD Quality.
Get hold of your business contacts with 1-2 clicks?
Old Phone systems required you to install windows based desktop software. If you were a fan of Apple MacBooks you were unable to use CTI tools. Besides, you had to suffer having to manually enter a limited amount of data that often led to mixing up contacts.
Modern virtual phone systems allow you to use a wide range of tools. You are not limited to one desktop client. Users can comfortably manage their contact base using a popular browser on their Mac, Windows PC or Linux Computer.
Want to call somebody? Simply click on the contact card and choose to speak via a softclient, your desk phone or cell phone. Making calls have become very easy.
Need to arrange a conference call? Simply select your contacts and arrange the appointment. The system will invite all your selected internal and external contacts. Even a video conference call does not require extra software licenses!
Virtual PBX Systems allow flexible maintenance
Having a PBX in the cloud eradicates the need for a technician to drive to a facility, in order to reboot or fix a broken PBX. Updates and repairs can done outside of office hours without an engineer having to enter the client’s offices.
As technicians can solve most of the problems by remote support tools, they are not wasting time sitting in a traffic jam at your expense. The VoIP engineers simply connects remotely with the faulty IP Phone and solves the technical issue.
Is it really possible to service VoIP Systems without charging travel cost?
Our customers often think, we forgot to charge them for travel time. They are so used to other companies charging for every little thing they do, that they are astonished about our very different way of providing services.
Most of the servicing can be done remotely. If we need to get in the car, then it it is something that requires us really to be on site.
We just do not believe in invoicing local travel time!
So next time you get invoiced travel time by your local IT service company, ask yourself why they are charging you, to visit you round the corner.
We spot bottlenecks in your network and fix them properly!
The greater the organisation the more complexity is added to its computer network. Unfortunately, businesses sometimes outgrow their external computer service provider.
When a firewall, switch or DNS Server has incomplete settings, users tend to suffer from poor audio quality. The crackling in your conversation is usually not due to your IP phone or network cables.
We do not believe in fiddling around with networks before having done a proper analysis. Our engineers use special monitoring strategies to spot the true cause of your audio issues. We want to be super focused on clearly fixing the problem and making sure that one knows what had to be done to resolve the interference.
This approach is our way of being professional: The engineers we send out to fix network problems, have been trained to maintain large corporate networks. They have been previously employed by corporations to manage their internal IT infrastructure.
Furthermore, we are obsessed with doing things the proper way: we use Checklists in order to not miss out important items. We even have our own internal SOP manuals (Standard Operating Procedure), that help keep every system in accordance with our best practice approach.
Hence, we do like to be compliant with ISO9001 and ISO27001, as we beliefe it is to the long term benefit of our clients.
IT Security is very important to virtual Phone systems!
Enabling old ISDN PBX Systems to communicate with the outside world, often exposed organisations to considerable risks. The internal pbx software often wasn’t able to keep up with the risk exposure. Security standards (ISO27001) were not really maintainable.
In contrast, virtual phone systems can be updated at any time. Software does not require changes of hardware for every kind of modification. New security features are simply added with every update to the core software.
As a result, it is by far easier today to protect home office users that one had to do using a variety of inconsistent equipment in the past.
Besides, urgent software updates can even be done at times when nobody is in the office. This give engineers peace to evaluate any change they implement to a system. Thereby, errors do not lead to fatal failures. Within 10 minutes any small to large pbx can be rolled back out of a recent backup.